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Introducing new Kiln-direct support and assistant program for kiln owners and operators. Program plans are based on the kiln age and type of assistance required. One tine sessions are available along with the monthly subscriptions. Select your kiln type to see available options and price plans.

How old is your kiln?
Select below to see plans.

Guided

$0

Popular

Proactive

$39

Web-site login access to manuals ?
Login access to instructional videos ?
Extended 5PM in stock parts shipment ?
Basic telephone support ?
Guided telephone support ?
Online net meeting support ?
Prioritizing call back ? 2 1
Software install on new computer ?
Windows software upgrade ?
PLC software upgrade during service visit ?
System error notification to Kiln-direct ?
Notification emails to company staff ?
Proactive responce to notifications ?
On-site service rebate ? 5%

Basic

$0

Guided

$39

Popular

Proactive

$78

Web-site login access to manuals ?
Login access to instructional videos ?
Extended 5PM in stock parts shipment ?
Basic telephone support ?
Guided telephone support ? $48
Online net meeting support ? $48
Prioritizing call back ? 3 2 1
Software install on new computer ? $48
Windows software upgrade ? $90-390
PLC software upgrade / service visit ? $320-640 $320-640
System error notification to Kiln-direct ?
Notification emails to company staff ?
Proactive responce to notifications ?
On-site service rebate ? 5% 10%

Basic

$0

Guided

$39

Popular

Proactive

$78

Web-site login access to manuals ?
Login access to instructional videos ?
Extended 5PM in stock parts shipment ?
Basic telephone support ? $48
Guided telephone support ? $48
Online net meeting support ? $48
Prioritizing call back ? 3 2 1
Software install on new computer ? $48
Windows software upgrade ? $90-390
PLC software upgrade / service visit ? $320-640 $320-640
System error notification to Kiln-direct ?
Notification emails to company staff ?
Proactive responce to notifications ?
On-site service rebate ? 5% 10%
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